Terms of Service

1. Acceptance of Terms

By accessing and using Blend's website and services, you agree to be bound by these Terms of Service. These terms apply to organizations and their authorized representatives seeking corporate training solutions. If you do not agree with these terms, please do not use our services.

2. Services Offered

Blend provides comprehensive corporate training solutions for organizations across Latin America, including:

• Expert-led cohorts: Curated, ready-to-use professional courses (30-90 minutes) designed for LATAM teams, SCORM-compatible
• Custom Learning Programs: End-to-end training programs built around your organization's culture and workflows
• Workshops: Interactive, facilitated sessions delivered remotely or in-person
• Onboarding Programs: Structured systems to reduce time-to-productivity and early turnover
• Leadership Academy: Comprehensive leadership development combining digital learning, live workshops, and coaching

3. Our Performance Commitment

We are committed to delivering measurable business results through our training programs. Our approach includes:

• Clear diagnosis before implementation
• Success metrics aligned to your business goals
• Result measurement — not just participation tracking

4. Intellectual Property

Blend's Content

All training materials, courses, workshop content, frameworks, methodologies, and website content are the exclusive property of Blend. Clients receive a license to use purchased or contracted materials solely for internal training purposes within their organization.

Custom Programs

For custom-developed programs, clients receive full usage rights for the delivered materials within their organization. Blend retains ownership of underlying frameworks and methodologies. Any modifications or derivative works remain subject to these terms.

Client Information

We respect and protect the confidentiality of business challenges, data, and information shared during our diagnostic and implementation processes.

5. Payment Terms and Pricing

Service pricing varies based on the type of solution:

Detailed pricing and payment schedules are provided in individual service agreements. All prices are subject to change with notice. Please visit our pricing page for current information.

6. Client Obligations

To ensure successful program delivery, clients agree to:

• Provide accurate information during the diagnostic phase
• Designate appropriate stakeholders and participants
• Provide timely feedback and approvals
• Participate actively in the implementation process
• Use training materials only for authorized internal purposes

7. Service Delivery

We begin with a thorough diagnostic to understand your organization's needs before proposing solutions. Implementation timelines vary by service type (typically 6-9 weeks for custom programs, 30-60 days for onboarding systems). Specific timelines and milestones are defined in individual service agreements.

8. Limitation of Liability

Blend provides professional training services designed to improve organizational performance. While we stand behind our performance commitment, we are not liable for business outcomes beyond the agreed success metrics. Our liability is limited to the fees paid for the specific service in question.

We are not liable for indirect, incidental, consequential, or punitive damages arising from the use of our services.

9. Warranties and Disclaimers

We warrant that our services will be delivered professionally and in accordance with our performance commitment. However, the success of any training program depends on multiple factors including client engagement, organizational support, and proper implementation.

10. Termination

Either party may terminate a service agreement according to the terms specified in the individual service contract. In the event of early termination, fees are handled according to work completed and deliverables provided up to the termination date.

11. Dispute Resolution

In the event of any dispute arising from these terms or our services, both parties agree to first attempt resolution through good faith negotiation. These terms are governed by the laws of the jurisdictions where we operate in Latin America, with flexibility to accommodate specific client locations.

12. Third-Party Services

Our website integrates third-party services including Calendly (for scheduling) and WhatsApp (for communication). Use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services.

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after such modifications constitutes acceptance of the updated terms.

14. Entire Agreement

These Terms of Service, together with any individual service agreement, constitute the entire agreement between Blend and the client regarding the use of our services.

15. Contact Information