Renters' Rights Act. One Sheffield File, One Tribunal

Build a Renters' Rights Act 2025 training course for UK local-council enforcement officers, social-housing officers, and letting-agent compliance leads. Five modules, one Sheffield case file, one continuous investigation. Eight new activity types built specifically for housing enforcement: Section 8 Ground Selector with mandatory/discretionary metadata, Notice Composer with admissibility tiers, Awaab's Law Timeline Composer with statutory-window mapping, Audio Evidence Composer with chronological assembly and critical-clip gating, Voicemail Triage with asymmetric scoring, Call Interruption Scoring with two-axis timing-by-type, Tribunal Ruling Composer with operative-paragraph drafting, and an Audio Ruling Playback for the verdict. Six deterministic endings. SCORM 1.2.

The Renters' Rights Act 2025 is the largest reform of the UK private rented sector since 1988. Section 21 is gone, Awaab's Law timelines now apply across the PRS, banning orders and Rent Repayment Orders are now realistic outcomes for a wider range of breaches, and the Property Portal will index every landlord's enforcement history. The audience that has to make this work (local council enforcement officers, social-housing officers, letting-agent compliance leads) needs more than a citations module. They need to *practise* the work: drafting a defensible Section 8 notice, mapping a hazard-disclosure ledger to the Awaab's Law statutory windows, assembling audio evidence in chronological order with critical-clip gating, triaging an intake voicemail bank under load, and presenting the case at the First-tier Tribunal. The discovery brief was therefore: build a 5-module course set in one Sheffield case file (Mike Dale's portfolio, Priya Whitfield's complaint, the council's enforcement officer carrying the file from initial instruction to tribunal verdict), with eight new activity types built specifically for housing-enforcement work, and a six-ending deterministic router that reads what the officer actually did, not what they said they would do.

The course is one Sheffield case file across five modules. The council's enforcement officer is briefed on Mike Dale's portfolio and Priya Whitfield's complaint at the start of Module 1 and is delivering the verdict at the First-tier Tribunal at the end of Module 5. Every module is on the same case, and every module's choices propagate forward. Design decisions: • **One braided story, not five vignettes.** The Sheffield setting, the Whitfield family, the Dale portfolio, the Awaab's Law breach, the Section 21-replacement notice, the audio evidence bundle, the council caseload, and the tribunal hearing are all the same investigation. The learner is the same enforcement officer in every module. • **Eight new activity types built specifically for housing enforcement.** The Section 8 Ground Selector, Notice Composer, Awaab's Law Timeline Composer, Audio Evidence Composer, Voicemail Triage, Call Interruption Scoring, Tribunal Ruling Composer, and Audio Ruling Playback are all bespoke for this product. The off-the-shelf activity-bank vocabulary doesn't cover the cognitive task at the rigour the audience requires. • **Asymmetric scoring as the load-bearing teaching pattern.** Most activities penalise the failure mode that costs the regulation its credibility: missing a Cat 1 hazard outweighs over-declaring; over-classifying every Awaab event as a fresh notification fabricates a clock that has not started; tagging a follow-up email as the statutory written notification weakens the case. The teaching is "what looks neat in the file destroys the case at tribunal." • **Combination-gated six-ending router.** Module 5's tribunal verdict is driven by what the officer actually composed, not by a points threshold. The router reads the Ruling Composer panels, the slider position, and the hot-seat answer to compute one of six endings: Possession Granted, Possession Refused on Retaliation, RRO, Banning, Settlement, or Aftermath. Score modulates flavour, not which ending fires. Stack: native HTML/CSS/JS modules with cross-module SCORM carry-forward state, custom Node SCORM 1.2 build pipeline, multi-character TTS-driven voicework across the Sheffield cast (Priya Whitfield, the council intake bank, Mike Dale, the tribunal panel), AI-assisted scene and character generation, automated browser path-walking QA across every decision combination before ship. Reviewed and signed off by qualified UK counsel before release.

The shipped product covers what citations-and-quiz training cannot: • **One Sheffield investigation, five modules, eight new activity types.** The case file follows Mike Dale's portfolio and Priya Whitfield's complaint from the council's first instruction (Module 1) through the ledger and Awaab's Law breach (Module 2), the audio-evidence bundle and Section 21-replacement notice (Module 3), the caseload and intake-bandwidth pressure (Module 4), and the First-tier Tribunal verdict (Module 5). • **Section 8 Ground Selector and Notice Composer (Module 1).** Mandatory vs discretionary grounds with false-positive penalty for citing unsupported discretionary grounds. A 5-row Notice Composer with a live admissibility indicator across Clean / Technically-defective / Grossly-defective tiers. Defects compound, and the tier flips silently as the officer adds rows. • **Awaab's Law Timeline Composer (Module 2).** Six dated events mapped to four statutory windows (Hazard-Assessment 14 working days · Communication 7 days · Remediation 42 days · Breach ongoing). Asymmetric scoring penalises *over-declaring*: treating a follow-up email as a fresh notification fabricates a clock that has not started. • **Audio Evidence Composer (Module 3).** Chronological assembly of voicemail clips with critical-clip gating. Three clips are non-substitutable for the Rent Repayment Order viability claim under Awaab's Law breach, and an otherwise-tidy bundle is materially weakened by their absence. • **Voicemail Triage plus Call Interruption Scoring (Module 4).** A 4-bucket triage with asymmetric penalties (missing a Cat 1 hazard outweighs over-declaring), and a 150-second timed call-interruption activity scored on two axes: timing (too-early forecloses disclosure, in-window captures it, too-late loses procedural ground) and interrupt type (confrontational / clarifying / evidence-seeking / empathic). • **Tribunal Ruling Composer plus Audio Ruling Playback (Module 5).** A 5-panel select-best-option for drafting the operative paragraphs of the tribunal ruling (Ground finding, Awaab's Law finding, Rent Repayment Order, Banning Order, Costs), followed by an 80-second audio ruling playback with reflection windows. Six deterministic endings driven by the officer's actual ruling-composition choices: Possession Granted, Possession Refused on Retaliation, RRO, Banning, Settlement, Aftermath. No randomness. One playthrough, one ending. • **SCORM 1.2 · 3 hours total · free Module 1 demo.**